Terms & Conditions

Welcome to drugIndia. These Terms of Service govern your use of our website, mobile application, and services. Please read them carefully before using our platform.

1. Acceptance of Terms

By accessing or using the drugIndia website, mobile application, or any of our services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you and drugIndia (operated by Rayax Drug India Pvt. Ltd., a company registered under the laws of India). We reserve the right to modify these Terms at any time. Continued use of our Services after any changes constitutes acceptance of the modified Terms.

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

2. Account Registration & Security

To access certain features of our Services, you must register for an account. When registering, you agree to: - Provide accurate, current, and complete information during registration - Maintain and promptly update your account information - Keep your login credentials confidential and secure - Accept responsibility for all activities that occur under your account - Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms, contain false information, or are involved in fraudulent activities. One phone number may only be associated with one account.

3. Products & Services

drugIndia is an online pharmacy platform that facilitates the sale of pharmaceutical products, healthcare items, and related services. We operate in compliance with the Drugs and Cosmetics Act, 1940 and the rules made thereunder, as well as all applicable state pharmacy laws.

Product Information: While we strive to provide accurate product descriptions, images, and pricing, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes only and may vary from actual products.

Generic Medicines: We specialize in providing quality generic medicines that contain the same active ingredients as their branded counterparts. Generic medicines are approved by relevant regulatory authorities and meet the same quality standards.

Availability: All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

4. Prescription Medicines Policy

Certain medicines require a valid prescription from a registered medical practitioner as per Indian drug regulations. For prescription medicines: - You must upload a valid prescription before or at the time of placing an order - Prescriptions must be issued by a doctor registered with the Medical Council of India or State Medical Council - Prescriptions must be legible, contain the doctor's registration number, and be dated within the validity period - Our licensed pharmacists will verify all prescriptions before dispensing - We reserve the right to reject orders if prescriptions are invalid, unclear, or do not meet regulatory requirements

Schedule H, H1, and X Drugs: We strictly adhere to the dispensing requirements for scheduled drugs. Schedule X and habit-forming drugs are not available through our platform.

Self-Medication Warning: Medicines should only be taken as prescribed by a qualified healthcare professional. Self-medication can be harmful. Always consult a doctor before starting any medication.

5. Ordering & Payment

Order Placement: By placing an order, you make an offer to purchase the products in your cart. All orders are subject to acceptance and availability. We may refuse or cancel orders for any reason, including pricing errors, product unavailability, or suspected fraud.

Pricing: All prices are displayed in Indian Rupees (INR) and include applicable GST unless otherwise stated. Prices are subject to change without notice. The price charged will be the price displayed at the time of order confirmation.

Payment Methods: We accept various payment methods including UPI, credit/debit cards, net banking, and cash on delivery (COD) where available. All electronic payments are processed through secure, PCI-DSS compliant payment gateways.

Order Confirmation: You will receive an order confirmation via SMS and/or email. This confirmation does not constitute acceptance of your order. Acceptance occurs when we dispatch the products.

Cancellation: Orders may be cancelled before dispatch by contacting our customer support. Once dispatched, orders cannot be cancelled but may be returned as per our Return Policy.

6. Delivery & Shipping

Delivery Areas: We currently deliver to serviceable pin codes across India. Delivery availability can be checked by entering your pin code on our website or app.

Delivery Timeline: Estimated delivery times are provided at checkout and are indicative only. Actual delivery times may vary based on location, product availability, and other factors beyond our control.

Delivery Charges: Delivery charges, if applicable, will be displayed at checkout before order confirmation. We may offer free delivery for orders above a certain value or during promotional periods.

Delivery Verification: For prescription medicines, our delivery personnel may verify the identity of the recipient. Products requiring cold chain storage will be delivered in appropriate packaging.

Risk of Loss: Risk of loss and title for products pass to you upon delivery to the shipping carrier. However, we will assist in resolving any delivery issues or damaged goods.

For complete shipping information, please refer to our Shipping Policy.

7. Returns & Refunds

We want you to be satisfied with your purchase. Our return policy allows returns under the following conditions:

Eligible Returns: - Damaged or defective products received - Wrong products delivered - Products with manufacturing defects - Products nearing expiry (less than 3 months validity at time of delivery)

Non-Returnable Items: - Products that have been opened, used, or tampered with - Products returned without original packaging - Products returned after the return window (typically 7 days from delivery) - Refrigerated or temperature-sensitive products once delivered

Refund Process: Approved refunds will be processed within 7-10 business days to the original payment method. For COD orders, refunds will be processed to your bank account.

For complete return and refund information, please refer to our Return Policy.

8. Intellectual Property

All content on our Services, including but not limited to text, graphics, logos, images, software, and the compilation thereof, is the property of drugIndia or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

Trademarks: "drugIndia", our logo, and other marks are trademarks of drugIndia. You may not use these marks without our prior written permission.

Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not include: - Resale or commercial use of our Services or content - Collection or use of product listings or descriptions - Any derivative use of our Services or content - Downloading or copying account information for another party - Use of data mining, robots, or similar data gathering tools

Any unauthorized use terminates the permission granted herein.

9. User Conduct

When using our Services, you agree not to: - Violate any applicable laws, regulations, or these Terms - Provide false, inaccurate, or misleading information - Infringe upon the rights of others, including intellectual property rights - Upload or transmit viruses, malware, or other harmful code - Attempt to gain unauthorized access to our systems or other users' accounts - Interfere with or disrupt the integrity or performance of our Services - Engage in any activity that could damage, disable, or impair our Services - Use our Services for any fraudulent or illegal purpose - Harass, abuse, or harm another person or entity - Collect or harvest any information from our Services without permission

We reserve the right to investigate and take appropriate action against anyone who violates these provisions, including removing content, suspending or terminating accounts, and reporting to law enforcement authorities.

10. Disclaimers & Limitation of Liability

Medical Disclaimer: The information provided on our Services is for general informational purposes only and is not intended as medical advice. Always consult a qualified healthcare professional before taking any medication or making health-related decisions.

Service Disclaimer: Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our Services will be uninterrupted, error-free, or free of viruses or other harmful components.

Limitation of Liability: To the maximum extent permitted by applicable law, drugIndia and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from: - Your use or inability to use our Services - Any unauthorized access to or use of our servers - Any interruption or cessation of transmission to or from our Services - Any bugs, viruses, or other harmful code transmitted through our Services - Any errors or omissions in any content

Our total liability shall not exceed the amount paid by you for the products giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless drugIndia, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, arising out of or relating to: - Your use of our Services - Your violation of these Terms - Your violation of any rights of another party - Your violation of any applicable laws or regulations - Any content you submit or transmit through our Services

This indemnification obligation will survive the termination of these Terms and your use of our Services.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Dispute Resolution: Any dispute arising out of or relating to these Terms or our Services shall first be attempted to be resolved through good-faith negotiations. If the dispute cannot be resolved through negotiations within 30 days, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Jurisdiction: Subject to the arbitration clause above, the courts of Gurugram, Haryana, India shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and drugIndia regarding your use of our Services.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Notices: We may provide notices to you via email, SMS, or by posting on our Services. Notices to us should be sent to our contact address below.

Force Majeure: We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

14. Contact Information

If you have any questions about these Terms or our Services, please contact us:

Rayax Drug India Pvt. Ltd. Corporate Office: 13P, Captain Ganpat Ram Yadav Marg, Block D, Indira Colony, Sector 52, Gurgaon, Haryana, India – 122003

Email: info@drugindia.com Phone: +91 93119 22135 Website: www.drugindia.com

For customer support inquiries, please visit our Contact Us page or reach out via WhatsApp.

Grievance Officer: In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided on our website.

By using drugIndia, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you have any questions, please contact us.