Question 1

How do I order medicines?

Accepted Answer

Search for your medicine, add it to your cart, enter your delivery pincode to confirm serviceability, and check out. For prescription medicines you can upload your prescription during checkout, or use "Order with Prescription" and our pharmacist will build the order for you.

Question 2

Do you sell generic medicines?

Accepted Answer

Yes — we specialise in quality generic medicines that contain the same active ingredients as their branded counterparts. Use our free Generic Substitute Finder to find lower-priced medicines with the same salt composition as your current brand.

Question 3

Is there a minimum order value?

Accepted Answer

No. And packages worth ₹499 or more ship free.

Prescriptions

Question 4

When do I need a prescription?

Accepted Answer

Medicines marked "Rx Required" need a valid prescription from a registered medical practitioner, as required by the Drugs and Cosmetics Act, 1940. Our licensed pharmacists verify every prescription before dispatch.

Question 5

What makes a prescription valid?

Accepted Answer

It must be issued by a doctor registered with the Medical Council of India or a State Medical Council, be legible, carry the doctor's registration number, and be within its validity period.

Question 6

Do you sell Schedule X or habit-forming drugs?

Accepted Answer

No. Schedule X and habit-forming drugs are not available through our platform.

Delivery

Question 7

How fast is delivery?

Accepted Answer

Orders placed before 2:00 PM (IST) are dispatched the same day. Delivery takes 2-3 days in metro cities and up to 5-7 days in rural and remote areas.

Question 8

What are the delivery charges?

Accepted Answer

Each seller's items in your order ship as a separate package. Packages worth ₹499 or more ship FREE; smaller packages carry a ₹40 delivery charge each. The exact charge is always shown at checkout before you confirm.

Question 9

Is Cash on Delivery available?

Accepted Answer

Yes — including for prescription orders. COD carries a ₹40 handling fee per package, shown at checkout before you confirm.

Question 10

How do I track my order?

Accepted Answer

Log in and open My Orders to see live status, or use the tracking link sent to you by SMS and email after dispatch.

Returns & Refunds

Question 11

What is the return window?

Accepted Answer

7 days from the date of delivery, for damaged, wrong, defective or short-expiry (less than 3 months validity) products. Opened medicines and cold-chain products cannot be returned.

Question 12

When will I get my refund?

Accepted Answer

Approved refunds are processed within 7-10 business days to your original payment method. Wallet refunds are instant; COD refunds are made by bank transfer.

Question 13

Can I cancel my order?

Accepted Answer

Yes — orders can be cancelled free of charge any time before dispatch from My Orders. After dispatch, accept the delivery and request a return instead.

Payments

Question 14

Which payment methods do you accept?

Accepted Answer

UPI, credit and debit cards, net banking, and Cash on Delivery. All online payments are processed through secure, PCI-DSS compliant payment gateways.

Question 15

Are prices inclusive of GST?

Accepted Answer

Yes, all displayed prices are in Indian Rupees and include applicable GST.

Question 16

Still have questions?

Accepted Answer

Call or WhatsApp us at +91 93119 22135 (Mon-Sat, 9AM-7PM) or email info@drugindia.com.

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