FAQ

Frequently asked questions about ordering medicines, prescriptions, delivery, returns and payments on drugIndia.

Ordering

How do I order medicines? Search for your medicine, add it to your cart, enter your delivery pincode to confirm serviceability, and check out. For prescription medicines you can upload your prescription during checkout, or use "Order with Prescription" and our pharmacist will build the order for you.

Do you sell generic medicines? Yes — we specialise in quality generic medicines that contain the same active ingredients as their branded counterparts. Use our free Generic Substitute Finder to find lower-priced medicines with the same salt composition as your current brand.

Is there a minimum order value? No. And packages worth ₹499 or more ship free.

Prescriptions

When do I need a prescription? Medicines marked "Rx Required" need a valid prescription from a registered medical practitioner, as required by the Drugs and Cosmetics Act, 1940. Our licensed pharmacists verify every prescription before dispatch.

What makes a prescription valid? It must be issued by a doctor registered with the Medical Council of India or a State Medical Council, be legible, carry the doctor's registration number, and be within its validity period.

Do you sell Schedule X or habit-forming drugs? No. Schedule X and habit-forming drugs are not available through our platform.

Delivery

How fast is delivery? Orders placed before 2:00 PM (IST) are dispatched the same day. Delivery takes 2-3 days in metro cities and up to 5-7 days in rural and remote areas.

What are the delivery charges? Each seller's items in your order ship as a separate package. Packages worth ₹499 or more ship FREE; smaller packages carry a ₹40 delivery charge each. The exact charge is always shown at checkout before you confirm.

Is Cash on Delivery available? Yes — including for prescription orders. COD carries a ₹40 handling fee per package, shown at checkout before you confirm.

How do I track my order? Log in and open My Orders to see live status, or use the tracking link sent to you by SMS and email after dispatch.

Returns & Refunds

What is the return window? 7 days from the date of delivery, for damaged, wrong, defective or short-expiry (less than 3 months validity) products. Opened medicines and cold-chain products cannot be returned.

When will I get my refund? Approved refunds are processed within 7-10 business days to your original payment method. Wallet refunds are instant; COD refunds are made by bank transfer.

Can I cancel my order? Yes — orders can be cancelled free of charge any time before dispatch from My Orders. After dispatch, accept the delivery and request a return instead.

Payments

Which payment methods do you accept? UPI, credit and debit cards, net banking, and Cash on Delivery. All online payments are processed through secure, PCI-DSS compliant payment gateways.

Are prices inclusive of GST? Yes, all displayed prices are in Indian Rupees and include applicable GST.

Still have questions?

Call or WhatsApp us at +91 93119 22135 (Mon-Sat, 9AM-7PM) or email info@drugindia.com.