Cookie Policy
Last updated February 1, 2026
This Cookie Policy explains how drugIndia (operated by Rayax Drug India Pvt. Ltd.) uses cookies and similar technologies when you visit our website or use our mobile application.
Types of Cookies We Use
Essential Cookies (Required) — Retention: Session or up to 24 hours
Required for the website to function. Cannot be disabled. - Session management and authentication - Shopping cart functionality - Security and fraud prevention - Load balancing and server routing
Functional Cookies (Optional) — Retention: Up to 1 year
Remember your preferences and enhance your experience. - Language and region preferences - Recently viewed products - Saved addresses and payment preferences - Theme and display settings
Analytics Cookies (Optional) — Retention: Up to 2 years
Help us understand how visitors interact with our website. - Pages visited and time spent - Click patterns and navigation paths - Error tracking and performance metrics - Device and browser information
Marketing Cookies (Optional) — Retention: Up to 2 years
Used to deliver relevant advertisements and track campaign performance. - Ad targeting and retargeting - Campaign effectiveness measurement - Social media integration - Conversion tracking
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Cookies allow websites to: - Remember your preferences and settings - Keep you signed in to your account - Understand how you use the website - Improve your browsing experience - Show you relevant content and advertisements
Similar Technologies
In addition to cookies, we may use similar technologies such as: - Local Storage: Stores data in your browser with no expiration date - Session Storage: Stores data for the duration of your browser session - Pixels/Web Beacons: Small images that track page views and email opens - Device Fingerprinting: Collects device characteristics for security purposes
How We Use Cookies
Authentication & Security - Keep you logged in during your session - Protect your account from unauthorized access - Detect and prevent fraudulent activities - Ensure secure transactions
Website Functionality - Remember items in your shopping cart - Store your delivery addresses and preferences - Maintain your prescription upload history - Enable features like wishlists and order tracking
Performance & Analytics - Understand which pages are most popular - Identify and fix errors or issues - Measure website loading speed - Analyze user journey and improve navigation
Personalization - Show recently viewed products - Recommend medicines based on your browsing - Remember your language and region settings - Customize content based on your interests
Marketing & Advertising - Display relevant advertisements - Measure ad campaign effectiveness - Limit how often you see the same ad - Understand which ads lead to purchases
Third-Party Cookies
Some cookies on our website are set by third-party services we use. These include:
Analytics Partners - Google Analytics: Website traffic analysis and user behavior insights - Microsoft Clarity: Heatmaps and session recordings for UX improvement
Payment Processors - Razorpay: Secure payment processing and fraud detection - Payment gateway cookies for transaction security
Advertising Partners - Google Ads: Targeted advertising and conversion tracking - Facebook Pixel: Ad performance and audience targeting - Other ad networks for retargeting campaigns
Social Media - Facebook, Instagram, Twitter widgets for social sharing - WhatsApp integration for customer support
Customer Support - Chat widgets and support ticket systems - Feedback and survey tools
Third-Party Cookie Notice
These third parties have their own privacy and cookie policies. We encourage you to review their policies: - Google Privacy Policy: privacy.google.com - Facebook Privacy Policy: facebook.com/privacy - Razorpay Privacy Policy: razorpay.com/privacy
We do not control third-party cookies and are not responsible for their practices.
Managing Your Cookie Preferences
You have control over which cookies are stored on your device.
Browser Settings
You can control cookies through your browser:
Google Chrome: Settings, then Privacy and Security, then Cookies and other site data
Mozilla Firefox: Settings, then Privacy & Security, then Cookies and Site Data
Safari: Preferences, then Privacy, then Cookies and website data
Microsoft Edge: Settings, then Cookies and site permissions, then Cookies and site data
Mobile Devices - iOS: Settings, then Safari, then Privacy & Security - Android: Chrome, then Settings, then Site settings, then Cookies
Opt-Out Links - Google Analytics: tools.google.com/dlpage/gaoptout - Facebook Ads: facebook.com/ads/preferences - Digital Advertising Alliance: optout.aboutads.info
Note: Disabling certain cookies may affect website functionality. For example: - Disabling essential cookies will prevent you from logging in - Disabling functional cookies means preferences won't be saved - Disabling analytics cookies means we can't improve your experience
Data Protection & Your Rights
Cookie Data & Privacy
Information collected through cookies is processed in accordance with our Privacy Policy and applicable data protection laws including DPDPA 2023.
Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to: - Know what cookies we use and why - Consent to or refuse non-essential cookies - Withdraw consent at any time - Request deletion of cookie data - Lodge complaints with the Data Protection Board
Data Retention - Session cookies are deleted when you close your browser - Persistent cookies are stored for the duration specified in the cookie table above - You can delete cookies at any time through your browser settings
Cross-Device Tracking
If you're logged into your drugIndia account on multiple devices, we may link your activity across those devices to provide a consistent experience. You can manage this in your account privacy settings.
Do Not Track
Some browsers have a "Do Not Track" (DNT) feature. We currently do not respond to DNT signals, but you can manage tracking through cookie preferences.
Children's Privacy
We do not knowingly collect cookie data from children under 18. If you believe we have inadvertently collected such data, please contact us.
Updates & Contact
Policy Updates
We may update this Cookie Policy from time to time to reflect: - Changes in our cookie practices - New features or services - Legal or regulatory requirements - Feedback from users
When we make significant changes: - We will update the "Last Updated" date - We may display a cookie consent banner again - Material changes will be communicated via email or website notice
Your continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about our use of cookies:
Email: privacy@drugindia.com Phone: +91 93119 22135
Rayax Drug India Pvt. Ltd. 13P, Captain Ganpat Ram Yadav Marg, Block D, Indira Colony, Sector 52, Gurgaon, Haryana, India – 122003
For data protection inquiries, contact our Grievance Officer: Mr. Shekhar Kumar Mishra Email: grievance@drugindia.com
This Cookie Policy is part of our Privacy Policy and Terms of Service. By using drugIndia, you consent to our use of cookies as described in this policy.
