At drugIndia, we are committed to delivering your medicines and healthcare products quickly and safely. We partner with reliable logistics providers to ensure your orders reach you in perfect condition. Dispatch Time: Same day (for orders placed before 2:00 PM) Delivery Time: 2-7 business days depending on location Coverage: Pan-India delivery to serviceable pin codes All pharmaceutical products are packed with care, following proper storage and handling guidelines to maintain product integrity during transit.

Same Day Dispatch • Orders placed before 2:00 PM (IST) are dispatched the same day • Orders placed after 2:00 PM are dispatched the next business day • Dispatch confirmation sent via SMS and email with tracking details Processing Steps 1. Order Verification: Payment and order details confirmed 2. Prescription Check: For prescription medicines, our pharmacist verifies your prescription 3. Picking & Packing: Products picked from inventory and securely packed 4. Quality Check: Final inspection before handover to courier 5. Dispatch: Handed over to logistics partner with tracking activated Business Days • Monday to Saturday (excluding public holidays) • Orders placed on Sundays or holidays are processed the next business day Dispatch Delays Dispatch may be delayed in the following cases: • Prescription verification pending or invalid prescription • Payment confirmation pending (for online payments) • Address verification required • Product temporarily out of stock • Regulatory compliance checks for certain medicines You will be notified immediately if there's any delay in processing your order.

Standard Delivery (2-7 Business Days) Metro Cities (2-3 days) Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad Tier 1 Cities (3-4 days) Jaipur, Lucknow, Chandigarh, Indore, Bhopal, Patna, Nagpur, Coimbatore, Kochi, and other major cities Tier 2 & 3 Cities (4-5 days) District headquarters and smaller cities with regular courier services Rural & Remote Areas (5-7 days) Villages and remote locations with limited courier access Note: Delivery times are estimates and may vary due to: • Weather conditions or natural calamities • Local holidays or festivals • Courier service disruptions • Remote location accessibility • High volume periods (sales, festivals) Express Delivery • Available in select metro cities • Delivery within 24-48 hours • Additional charges apply • Check availability at checkout

Serviceable Areas We deliver to most pin codes across India. To check if we deliver to your location: • Enter your pin code on the product page or at checkout • Green checkmark indicates delivery available • Estimated delivery date shown based on your location Currently Not Serviceable Some remote areas may not be serviceable due to: • Limited courier partner coverage • Difficult terrain or accessibility issues • Regulatory restrictions in certain regions We are continuously expanding our delivery network. If your pin code is not serviceable today, please check back later or contact us for alternatives. Multiple Addresses • Save multiple delivery addresses in your account • Choose delivery address at checkout • Different items in the same order can only be shipped to one address Address Guidelines For smooth delivery, please ensure: • Complete address with house/flat number, building name, street • Accurate pin code • Landmark for easy identification • Active phone number for delivery coordination

Free Shipping • Orders above ₹500: FREE delivery • Promotional free shipping during special offers Standard Shipping Charges • Orders below ₹500: ₹49 delivery charge • Applicable to all serviceable pin codes Express Delivery Charges • Metro cities: ₹99 (24-48 hour delivery) • Available for orders above ₹200 • Subject to availability Cash on Delivery (COD) • COD available for orders up to ₹5,000 • COD handling fee: ₹29 • Not available for certain high-value medicines Shipping Charge Waivers • First order: Free shipping (no minimum order value) • Subscription orders: Free shipping on all deliveries • Promotional campaigns: Watch for free shipping offers Note: Shipping charges are non-refundable unless the return is due to our error (wrong product, damaged item, etc.)

Standard Packaging All orders are carefully packed to ensure product safety: • Tamper-evident sealed packages • Bubble wrap protection for fragile items • Moisture-resistant inner packaging • Clear labeling with handling instructions Temperature-Sensitive Products For medicines requiring cold chain: • Insulated packaging with gel packs • Temperature indicators where required • Priority dispatch and express delivery • Delivered within safe temperature range Products requiring cold storage include: • Insulin and other injectable biologics • Certain eye drops and vaccines • Probiotics and specific formulations You will be informed at checkout if your order contains temperature-sensitive items. Prescription Medicines • Sealed with tamper-proof packaging • Batch number and expiry clearly visible • Package insert/leaflet included • Prescription copy attached to package Discreet Packaging • All orders shipped in plain, unmarked boxes • No product names visible on outer packaging • "drugIndia" branding minimal and professional • Complete privacy maintained

Track Your Order Once dispatched, track your order through: • SMS: Tracking link sent to registered mobile • Email: Dispatch confirmation with tracking details • Website: Log in → My Orders → Track Order • WhatsApp: Send order ID to get status update Tracking Updates • Order Confirmed: Payment received, processing started • Prescription Verified: Pharmacist approved (for Rx orders) • Packed: Order ready for dispatch • Dispatched: Handed to courier partner • In Transit: On the way to your city • Out for Delivery: With delivery executive • Delivered: Successfully handed over Delivery Attempts • 2 delivery attempts made for each order • SMS/call notification before each attempt • If undeliverable, package returned to warehouse • Re-delivery can be arranged (charges may apply) Delivery Verification For prescription medicines and high-value orders: • OTP verification may be required • ID proof verification for controlled substances • Signature confirmation on delivery Safe Drop • Available for non-prescription orders • Leave with security/neighbor if you're unavailable • Enable/disable in your account settings

Common Issues & Solutions Delayed Delivery • Track your order for current status • Contact support if delayed beyond estimated date • Refund/reshipment for significant delays Wrong Address • Contact us immediately if you entered wrong address • Address change possible before dispatch • After dispatch, coordinate with courier for redirection Damaged Package • Do not accept visibly damaged packages • If accepted, report within 24 hours with photos • Full refund or replacement provided Missing Items • Check package thoroughly including padding • Report missing items within 24 hours • Replacement shipped immediately upon verification Delivery to Wrong Person • Rare but reported immediately • Investigation initiated with courier • Replacement or refund provided Contact Our Delivery Support Phone: +91 95217 11557 Email: support@drugindia.com WhatsApp: +91 95217 11557 Hours: Monday to Saturday, 9:00 AM - 8:00 PM (IST) For urgent delivery issues, use WhatsApp for fastest response.