Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies allow websites to: • Remember your preferences and settings • Keep you signed in to your account • Understand how you use the website • Improve your browsing experience • Show you relevant content and advertisements Similar Technologies In addition to cookies, we may use similar technologies such as: • Local Storage: Stores data in your browser with no expiration date • Session Storage: Stores data for the duration of your browser session • Pixels/Web Beacons: Small images that track page views and email opens • Device Fingerprinting: Collects device characteristics for security purposes

We use cookies and similar technologies for the following purposes: Authentication & Security • Keep you logged in during your session • Protect your account from unauthorized access • Detect and prevent fraudulent activities • Ensure secure transactions Website Functionality • Remember items in your shopping cart • Store your delivery addresses and preferences • Maintain your prescription upload history • Enable features like wishlists and order tracking Performance & Analytics • Understand which pages are most popular • Identify and fix errors or issues • Measure website loading speed • Analyze user journey and improve navigation Personalization • Show recently viewed products • Recommend medicines based on your browsing • Remember your language and region settings • Customize content based on your interests Marketing & Advertising • Display relevant advertisements • Measure ad campaign effectiveness • Limit how often you see the same ad • Understand which ads lead to purchases

Some cookies on our website are set by third-party services we use. These include: Analytics Partners • Google Analytics: Website traffic analysis and user behavior insights • Microsoft Clarity: Heatmaps and session recordings for UX improvement Payment Processors • Razorpay: Secure payment processing and fraud detection • Payment gateway cookies for transaction security Advertising Partners • Google Ads: Targeted advertising and conversion tracking • Facebook Pixel: Ad performance and audience targeting • Other ad networks for retargeting campaigns Social Media • Facebook, Instagram, Twitter widgets for social sharing • WhatsApp integration for customer support Customer Support • Chat widgets and support ticket systems • Feedback and survey tools Third-Party Cookie Notice These third parties have their own privacy and cookie policies. We encourage you to review their policies: • Google Privacy Policy: privacy.google.com • Facebook Privacy Policy: facebook.com/privacy • Razorpay Privacy Policy: razorpay.com/privacy We do not control third-party cookies and are not responsible for their practices.

You have control over which cookies are stored on your device. Here's how to manage them: On Our Website • Click "Manage Cookies" in the footer or cookie banner • Toggle individual cookie categories on/off • Essential cookies cannot be disabled as they are required for basic functionality • Changes take effect immediately Browser Settings You can also control cookies through your browser: Google Chrome Settings → Privacy and Security → Cookies and other site data Mozilla Firefox Settings → Privacy & Security → Cookies and Site Data Safari Preferences → Privacy → Cookies and website data Microsoft Edge Settings → Cookies and site permissions → Cookies and site data Mobile Devices • iOS: Settings → Safari → Privacy & Security • Android: Chrome → Settings → Site settings → Cookies Opt-Out Links • Google Analytics: tools.google.com/dlpage/gaoptout • Facebook Ads: facebook.com/ads/preferences • Digital Advertising Alliance: optout.aboutads.info Note: Disabling certain cookies may affect website functionality. For example: • Disabling essential cookies will prevent you from logging in • Disabling functional cookies means preferences won't be saved • Disabling analytics cookies means we can't improve your experience

Cookie Data & Privacy Information collected through cookies is processed in accordance with our Privacy Policy and applicable data protection laws including DPDPA 2023. Your Rights Under the Digital Personal Data Protection Act, 2023, you have the right to: • Know what cookies we use and why • Consent to or refuse non-essential cookies • Withdraw consent at any time • Request deletion of cookie data • Lodge complaints with the Data Protection Board Data Retention • Session cookies are deleted when you close your browser • Persistent cookies are stored for the duration specified in the cookie table above • You can delete cookies at any time through your browser settings Cross-Device Tracking If you're logged into your drugIndia account on multiple devices, we may link your activity across those devices to provide a consistent experience. You can manage this in your account privacy settings. Do Not Track Some browsers have a "Do Not Track" (DNT) feature. We currently do not respond to DNT signals, but you can manage tracking through cookie preferences. Children's Privacy We do not knowingly collect cookie data from children under 18. If you believe we have inadvertently collected such data, please contact us.

Policy Updates We may update this Cookie Policy from time to time to reflect: • Changes in our cookie practices • New features or services • Legal or regulatory requirements • Feedback from users When we make significant changes: • We will update the "Last Updated" date • We may display a cookie consent banner again • Material changes will be communicated via email or website notice Your continued use of our website after changes constitutes acceptance of the updated policy. Contact Us If you have questions about our use of cookies: Email: privacy@drugindia.com Phone: +91 95217 11557 Rayax Drug India Pvt. Ltd. 13P, Captain Ganpat Ram Yadav Marg, Block D, Indira Colony, Sector 52, Gurgaon, Haryana, India – 122003 For data protection inquiries, contact our Grievance Officer: Mr. Shekhar Kumar Mishra Email: grievance@drugindia.com