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Privacy Policy

Last updated: February 1, 2026

At drugIndia (operated by Rayax Drug India Pvt. Ltd.), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

Information We Collect

Personal Information You Provide

When you use our Services, you may provide us with the following personal information: • Account Information: Name, phone number, email address, password • Identity Verification: Date of birth, gender (optional) • Delivery Information: Shipping addresses, pin codes, landmark details • Payment Information: UPI ID, card details (processed securely via payment gateways - we do not store full card numbers) • Health Information: Prescriptions, medical conditions (only when voluntarily uploaded for prescription verification) • Communication Data: Messages sent to customer support, feedback, reviews

Information Collected Automatically

When you access our Services, we automatically collect: • Device Information: Device type, operating system, unique device identifiers, browser type • Log Data: IP address, access times, pages viewed, app crashes, referring URLs • Location Data: Approximate location based on IP address or precise location (with your consent) for delivery services • Usage Data: Features used, products viewed, search queries, purchase history • Cookies & Similar Technologies: Session cookies, persistent cookies, pixels, and local storage (see our Cookie Policy)

Information from Third Parties

We may receive information from: • Payment Processors: Transaction status, payment confirmation • Delivery Partners: Delivery status, delivery confirmation • Analytics Providers: Aggregated usage statistics • Social Media Platforms: If you choose to link your social accounts

By using drugIndia, you acknowledge that you have read and understood this Privacy Policy. If you have any questions, please contact us.